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Last Updated: August 2026 · Digital Ora, Unit 401, B-Wing, Shree Ishaan CHS, Bldg No. 2, Sameer Chandavarkar Road, Kandivali (West), Mumbai – 400067
Welcome to Digital Ora. These Terms and Conditions ("Terms") govern your access to and use of our website, products, software, applications, digital platforms, and professional services. By accessing our website, submitting an enquiry, requesting a quotation, signing a proposal, accepting an estimate, making a payment, engaging our services, or otherwise interacting with Digital Ora, you acknowledge that you have read, understood, and agree to be legally bound by these Terms.
Digital Ora is a partnership firm engaged in providing digital marketing, website development, search engine optimization (SEO), Google Ads management, Meta Ads management, social media management, AI automation, WhatsApp chatbot solutions, influencer marketing, Google Business Profile optimization, website maintenance, branding, software development, and related technology services.
If you are accepting these Terms on behalf of a company, partnership, organization, trust, or any other legal entity, you represent and warrant that you possess the legal authority to bind that entity to these Terms. In such cases, references to "you," "your," or "client" shall include both the individual accepting these Terms and the legal entity being represented.
If you do not agree with any provision of these Terms, you must immediately discontinue the use of our website and refrain from using our services.
You agree that these Terms become legally binding when you perform any one or more of the following actions:
Electronic communications, electronic records, scanned signatures, email confirmations, online approvals, invoices, purchase orders, WhatsApp messages, and other electronic communications shall constitute valid and legally enforceable acceptance to the fullest extent permitted under the Information Technology Act, 2000 and other applicable laws.
These Terms apply to all visitors, clients, prospective clients, vendors, partners, affiliates, contractors, freelancers, and any person who accesses or uses any Digital Ora service or platform.
For the purposes of these Terms and Conditions, the following definitions shall apply unless the context otherwise requires:
Words importing the singular include the plural and vice versa. Headings are provided for convenience only and shall not affect the interpretation of these Terms. References to any law shall include any amendment, replacement, or re-enactment of that law from time to time.
Digital Ora provides professional digital marketing, technology, branding, and business growth solutions to individuals, startups, small businesses, enterprises, educational institutions, non-profit organizations, and other commercial entities. The scope of our services may vary depending on the package, proposal, quotation, Statement of Work (SOW), invoice, or separate written agreement accepted by the Client.
All services are provided on a commercially reasonable efforts basis and in accordance with applicable laws, industry standards, and the policies of relevant third-party platforms. Unless expressly agreed in writing, Digital Ora is not obligated to provide any service that falls outside the agreed scope of work.
The exact scope of services, timelines, deliverables, pricing, payment schedule, and responsibilities shall be defined in the quotation, proposal, Statement of Work (SOW), invoice, email confirmation, WhatsApp confirmation, or any other written communication accepted by both parties. In the event of any conflict, the specific project agreement shall prevail over these general Terms.
Any request by the Client to add, modify, remove, or expand the agreed scope of work shall constitute a change request. Digital Ora reserves the right to review such requests and may revise the project timeline, pricing, deliverables, or other commercial terms accordingly. Work outside the agreed scope may commence only after written approval from both parties.
Many of our services rely upon third-party platforms including, but not limited to, Google, Meta, Microsoft, LinkedIn, YouTube, WhatsApp Business Platform, Cloudflare, OpenAI, payment gateways, domain registrars, hosting providers, CRM systems, and other technology providers. Digital Ora does not own or control these platforms and cannot guarantee their uninterrupted availability, functionality, policies, pricing, or future operation.
Digital Ora provides professional consulting and implementation services based upon commercially reasonable skill, experience, and industry best practices. While we strive to achieve the best possible results, the Client acknowledges that business outcomes may be influenced by factors beyond our reasonable control, including market conditions, competition, search engine algorithm updates, advertising platform changes, customer behaviour, economic conditions, government regulations, and third-party service interruptions.
The Client agrees to provide accurate information, timely approvals, required access credentials, project materials, branding assets, legal permissions, and other resources reasonably necessary for Digital Ora to perform the agreed services. Delays caused by the Client may result in corresponding extensions of project timelines.
Digital Ora reserves the right to modify, suspend, discontinue, replace, improve, or introduce any service, feature, package, software, or technology at any time without prior notice where reasonably necessary for operational, technical, legal, security, or business reasons. Such changes shall not materially affect services already contracted unless required by law, platform policy, or circumstances beyond our reasonable control.
Unless expressly stated in a separate written agreement signed by an authorized partner of Digital Ora, no service shall be interpreted as guaranteeing specific rankings, traffic, leads, enquiries, sales, revenue, return on investment (ROI), social media growth, advertising performance, search engine positions, business profits, or any other commercial outcome.
The Client is solely responsible for ensuring that its products, services, content, advertising claims, promotional activities, websites, and business practices comply with all applicable laws, regulations, licensing requirements, intellectual property rights, advertising standards, and the policies of third-party platforms. Digital Ora reserves the right to refuse, suspend, or terminate services that may violate applicable laws, platform policies, or ethical business practices.
To use the services offered by Digital Ora, you must have the legal capacity to enter into a binding contract under the applicable laws of India. By engaging our services, you represent and warrant that you are at least eighteen (18) years of age or otherwise legally authorized to act on behalf of the individual, business, company, partnership, LLP, trust, society, educational institution, government body, or other legal entity that you represent.
If you engage Digital Ora on behalf of a business or organization, you confirm that you possess the necessary authority to bind that organization to these Terms and Conditions. Any obligations, liabilities, and responsibilities arising under these Terms shall apply to both you and the organization you represent.
The Client agrees to provide complete, accurate, and up-to-date information required for the successful delivery of our services. This includes business information, contact details, billing information, GST details (where applicable), website information, domain details, hosting information, branding assets, project requirements, and any other information reasonably requested by Digital Ora.
The Client is solely responsible for ensuring that all information supplied to Digital Ora is accurate and lawful. Digital Ora shall not be liable for any delay, loss, or damage arising from inaccurate, incomplete, outdated, or misleading information provided by the Client.
Many of our services require access to third-party platforms and online accounts. The Client agrees to provide the necessary permissions, account access, or administrative rights required for Digital Ora to perform the agreed services. Such accounts may include, but are not limited to:
Where supported by the platform, Digital Ora recommends granting access through role-based permissions rather than sharing usernames and passwords directly.
The Client is responsible for maintaining the confidentiality and security of all account credentials under their control. Where credentials are shared with Digital Ora, the Client confirms that they are authorized to do so. Digital Ora stores such credentials using commercially reasonable security measures and uses them solely for providing the agreed services.
The Client agrees to cooperate throughout the project by providing timely approvals, requested documents, branding assets, content, feedback, technical information, and access credentials. Failure to provide the required information within a reasonable time may result in delays, suspension of work, revised timelines, or additional charges where applicable.
The Client agrees not to request or require Digital Ora to perform any activity that is illegal, fraudulent, misleading, defamatory, harmful, infringing upon intellectual property rights, or otherwise prohibited under applicable law or the policies of any third-party platform. Digital Ora reserves the right to refuse or terminate services where such requests are made.
The Client may appoint one or more authorized representatives to communicate with Digital Ora regarding the project. Unless otherwise notified in writing, Digital Ora shall be entitled to rely upon instructions, approvals, and decisions provided by such representatives as being duly authorized by the Client.
The Client remains solely responsible for ensuring that its business operations, products, services, advertising claims, website content, promotional campaigns, customer communications, data collection practices, and regulatory approvals comply with all applicable laws, including but not limited to taxation laws, consumer protection laws, intellectual property laws, advertising regulations, and the Digital Personal Data Protection Act, 2023.
Digital Ora reserves the right, at its sole discretion, to refuse, suspend, or terminate services where the Client provides false information, engages in unlawful activities, breaches these Terms, violates third-party platform policies, fails to cooperate with reasonable project requirements, or where continuing the engagement may expose Digital Ora to legal, financial, reputational, or security risks.
All prices, quotations, proposals, packages, estimates, invoices, and Statements of Work (SOW) issued by Digital Ora are subject to these Terms and Conditions unless otherwise agreed in writing. The Client agrees to pay all applicable charges for the services selected in accordance with the agreed payment schedule.
Unless expressly stated otherwise in writing, all quotations are valid for thirty (30) calendar days from the date of issue. Digital Ora reserves the right to revise pricing after the quotation validity period expires or where the Client requests changes to the agreed scope of work.
Project pricing may be based on fixed-price, monthly retainer, milestone-based, hourly, annual maintenance contract (AMC), or any other commercial model agreed between Digital Ora and the Client. The applicable pricing structure shall be specified in the quotation, proposal, invoice, or Statement of Work.
Unless otherwise agreed in writing, Digital Ora may require an advance payment before commencing work. No project, campaign, development work, or service shall begin until the required advance payment has been received and confirmed.
For projects involving multiple phases or milestones, payments shall become due immediately upon completion of the applicable milestone or on the due date specified in the invoice, whichever occurs first. Digital Ora reserves the right to suspend further work until outstanding payments are received.
For recurring services including SEO, Google Ads Management, Meta Ads Management, Social Media Management, Website Maintenance (AMC), AI Automation, Google Business Profile Management, and similar subscription-based services, invoices are payable in advance unless otherwise agreed in writing. Delayed payments may result in temporary suspension of services without liability to Digital Ora.
All prices are exclusive of applicable Goods and Services Tax (GST) and other government taxes unless specifically stated otherwise in writing. The Client agrees to pay all applicable taxes, duties, levies, bank charges, transaction fees, withholding taxes, and statutory charges imposed by any governmental authority.
Advertising budgets, Google Ads spend, Meta advertising costs, influencer payments, domain registration fees, web hosting charges, SSL certificates, premium plugins, premium themes, software licenses, API usage charges, cloud hosting costs, SMS charges, WhatsApp Business Platform fees, payment gateway charges, stock images, premium fonts, and any other third-party expenses are not included in Digital Ora's professional service fees unless expressly stated in writing.
If any invoice remains unpaid after its due date, Digital Ora reserves the right to charge interest at the rate of 1.5% per month (18% per annum) or the maximum rate permitted under applicable law, whichever is lower. The Client shall also be responsible for any reasonable costs incurred in recovering overdue amounts, including legal expenses and collection charges where permitted by law.
Payments may be made through bank transfer, UPI, payment gateway, cheque, demand draft, online payment systems, or any other payment method approved by Digital Ora. Payment shall be deemed received only after funds have been successfully credited to Digital Ora's designated account.
Payments made for professional services compensate Digital Ora for time, expertise, planning, consultation, implementation, and resource allocation. Unless specifically provided under our Refund Policy or agreed in writing, payments made are non-refundable.
Digital Ora reserves the right to revise the pricing of future services, packages, subscriptions, annual maintenance contracts, or recurring plans by providing reasonable prior notice. Pricing revisions shall not affect services that have already been fully paid for, unless additional work or changes to the scope are requested by the Client.
Unless otherwise agreed in writing, all quotations, invoices, and payments shall be denominated in Indian Rupees (INR). For international clients, payments may be accepted in other currencies subject to mutual agreement, applicable exchange rates, banking regulations, and transaction charges.
Digital Ora reserves the right to suspend, pause, or terminate any project or recurring service if the Client fails to make payment within the agreed time. During such suspension, Digital Ora shall not be liable for any loss of rankings, advertising performance, website downtime, missed deadlines, campaign interruption, or business losses arising from the suspension of services due to non-payment.
Digital Ora shall use commercially reasonable efforts to complete all projects, campaigns, and services within the estimated timelines communicated in the quotation, proposal, Statement of Work (SOW), project plan, or other written agreement. Unless expressly agreed in writing, all delivery dates and project schedules are estimates only and are not guaranteed deadlines.
Project timelines commence only after all of the following requirements have been satisfied:
If the Client fails to provide approvals, content, credentials, feedback, documents, payments, or other required information within the requested timeframe, the project schedule shall automatically be extended by the duration of the delay together with any additional time reasonably required to reschedule resources. Digital Ora shall not be responsible for any loss or damage resulting from delays caused by the Client.
Where deliverables require Client approval, the Client agrees to review and provide feedback within seven (7) Business Days unless otherwise agreed in writing. If no feedback is received within this period, Digital Ora may treat the deliverable as approved for the purpose of continuing the project.
Any revisions included within the agreed scope shall be completed within a commercially reasonable period. Requests that materially change the agreed design, functionality, campaign strategy, project objectives, or scope may be treated as additional work and may require revised timelines and additional charges.
Many Digital Ora services depend upon third-party providers including Google, Meta, hosting companies, domain registrars, payment gateways, cloud providers, software vendors, government authorities, and internet service providers. Delays arising from such third parties, including verification processes, platform reviews, policy changes, outages, API limitations, or approval procedures, are outside Digital Ora's reasonable control and shall not constitute a breach of these Terms.
If the Client fails to provide required information, approvals, or payments for more than thirty (30) consecutive calendar days, Digital Ora may suspend the project until the outstanding requirements have been fulfilled. Resources originally allocated to the project may be reassigned during the suspension period, and revised delivery schedules may apply when the project resumes.
If a project remains inactive due to the Client's failure to respond, provide required information, or make agreed payments for more than ninety (90) consecutive calendar days, Digital Ora may consider the project abandoned. In such cases, completed work shall remain payable, and Digital Ora may close the project without further obligation to continue development unless both parties agree otherwise in writing.
Where appropriate, Digital Ora may deliver projects in phases or milestones. Acceptance of a completed milestone shall not constitute acceptance of the entire project unless expressly stated in writing.
Digital Ora shall not be liable for delays caused by circumstances beyond its reasonable control, including natural disasters, floods, fires, pandemics, strikes, labour disputes, war, terrorism, cyberattacks, internet failures, government actions, power failures, hosting outages, platform restrictions, or failures of third-party service providers.
Unless expressly agreed in a separate written contract signed by an authorized partner of Digital Ora, time shall not be deemed to be of the essence. Any estimated delivery date shall be interpreted as a good-faith estimate and not as a strict contractual deadline.
A project or service shall be deemed completed upon delivery of the agreed deliverables, deployment to the agreed environment, submission of the final report, activation of the agreed campaign, or completion of the scope defined in the applicable proposal, quotation, invoice, or Statement of Work. Any support, maintenance, or future enhancements requested after completion shall be treated as a separate engagement unless expressly included in the original agreement.
The successful delivery of Digital Ora's services requires active cooperation from the Client. The Client agrees to provide timely assistance, accurate information, approvals, materials, and access necessary for Digital Ora to perform the agreed services. Any delay or failure by the Client to fulfil these responsibilities may affect project timelines, deliverables, campaign performance, or service quality.
The Client agrees to provide complete, accurate, and up-to-date information required for the project, including but not limited to business details, branding guidelines, logos, images, videos, product information, service descriptions, pricing, contact details, legal disclaimers, marketing materials, and any other content reasonably required for the performance of the services.
Digital Ora shall be entitled to rely upon the accuracy of the information supplied by the Client and shall not be responsible for verifying its correctness unless expressly agreed in writing.
The Client shall review all designs, content, advertisements, reports, strategies, campaigns, websites, and other deliverables within the agreed review period. Delayed approvals or repeated changes after approval may result in revised delivery schedules and additional charges where applicable.
The Client shall provide all necessary permissions, administrator access, API credentials, verification codes, hosting access, domain access, advertising account access, analytics access, CRM access, social media permissions, and other technical resources required for the agreed services.
Where role-based permissions are available, the Client is encouraged to grant access using official user roles instead of sharing passwords directly.
The Client is solely responsible for all content, images, videos, trademarks, logos, product information, pricing, advertisements, offers, promotions, testimonials, reviews, and other materials supplied to Digital Ora. The Client warrants that it owns or has obtained all necessary rights, licences, permissions, and legal authority to use such materials.
The Client agrees to indemnify and hold Digital Ora harmless against any claims arising from copyright infringement, trademark infringement, defamation, misleading advertising, privacy violations, or other legal issues relating to materials supplied by the Client.
The Client remains solely responsible for ensuring that its products, services, advertisements, promotions, websites, customer communications, business operations, and marketing activities comply with all applicable laws, regulations, industry standards, licensing requirements, platform policies, and governmental requirements.
The Client agrees to maintain reasonable communication throughout the engagement and to promptly respond to requests for information, approvals, clarifications, or decisions necessary for the progress of the project.
The Client shall designate one or more authorized representatives who are empowered to provide instructions, approvals, and decisions on behalf of the Client. Digital Ora may rely upon communications received from such representatives unless notified otherwise in writing.
Digital Ora shall not be liable for delays, additional costs, reduced performance, missed deadlines, or project interruptions resulting from the Client's failure to provide timely cooperation, approvals, payments, access credentials, project materials, or other reasonably requested information.
Digital Ora reserves the right to refuse any request that, in our reasonable opinion, violates applicable laws, infringes intellectual property rights, breaches platform policies, promotes illegal activities, contains misleading or deceptive content, or may expose Digital Ora or its personnel to legal, financial, reputational, or security risks.
Both Digital Ora and the Client agree to cooperate in good faith throughout the engagement and to use commercially reasonable efforts to resolve operational issues, clarify project requirements, and facilitate the successful completion of the agreed services.
Unless otherwise expressly agreed in writing, all intellectual property rights relating to the services provided by Digital Ora shall be governed by this section. During the course of providing services, both the Client and Digital Ora may create, use, or contribute intellectual property. Ownership shall remain with the respective owner unless transferred under a separate written agreement.
The Client retains full ownership of all intellectual property, business information, trademarks, logos, domain names, product information, business documents, marketing materials, images, videos, customer databases, software, source code, and other content supplied to Digital Ora for the purpose of performing the agreed services.
By providing such materials, the Client grants Digital Ora a limited, non-exclusive, revocable licence to use, reproduce, modify, publish, or process such materials solely for the purpose of delivering the contracted services.
All methodologies, business processes, workflows, software frameworks, coding standards, automation logic, templates, project management systems, marketing strategies, reporting formats, proprietary tools, internal documentation, checklists, training materials, know-how, trade secrets, and other proprietary materials developed or owned by Digital Ora before or during the engagement shall remain the exclusive property of Digital Ora unless expressly assigned in writing.
Subject to full payment of all outstanding invoices, the Client shall receive ownership or an appropriate licence to use the final deliverables specifically developed for the Client, as described in the applicable quotation, proposal, Statement of Work (SOW), or service agreement.
Digital Ora reserves ownership of all draft versions, rejected concepts, unused designs, development files, internal documentation, source assets, templates, frameworks, reusable code libraries, and proprietary development tools unless expressly included in the agreed deliverables.
Projects may incorporate third-party software, plugins, themes, fonts, stock images, APIs, libraries, frameworks, cloud services, or other licensed components. Ownership of such materials remains with their respective owners and their use is governed by the applicable third-party licence agreements.
Digital Ora does not transfer ownership of third-party intellectual property and the Client agrees to comply with all applicable licence terms.
The Client represents and warrants that all content, trademarks, logos, photographs, videos, graphics, software, documents, databases, advertising materials, and other information supplied to Digital Ora are either owned by the Client or used with appropriate legal permission.
The Client agrees to indemnify and hold harmless Digital Ora against any claim, loss, liability, cost, or expense arising from infringement of copyright, trademark, patent, design rights, privacy rights, publicity rights, or any other intellectual property rights relating to materials supplied by the Client.
Unless otherwise agreed in writing or where confidentiality obligations apply, Digital Ora may display completed work, project screenshots, website designs, branding, advertising creatives, case studies, campaign summaries, company names, logos, and other publicly available project information within its portfolio, website, presentations, proposals, social media channels, and marketing materials for the purpose of demonstrating its professional experience.
If the Client requires complete confidentiality or non-disclosure, such requirement must be agreed in writing before the commencement of the project.
The Client shall not copy, reproduce, distribute, reverse engineer, modify, resell, sublicense, remove copyright notices, or otherwise exploit Digital Ora's proprietary methodologies, templates, software frameworks, documentation, or other intellectual property except as expressly permitted under a written agreement.
Any intellectual property rights not expressly granted to the Client under these Terms or a separate written agreement are reserved by Digital Ora. Nothing contained in these Terms shall be interpreted as transferring ownership of any intellectual property except to the extent expressly stated in writing.
The provisions relating to intellectual property ownership, licensing, confidentiality, and indemnification shall survive the completion, suspension, expiration, or termination of the engagement.
Digital Ora recognizes the importance of protecting confidential and proprietary information entrusted to us by our Clients. Both Digital Ora and the Client agree to maintain the confidentiality of all Confidential Information exchanged during the course of the business relationship and to use such information solely for the purpose of performing the agreed services.
Each party agrees to exercise at least the same degree of care in protecting Confidential Information as it uses to protect its own confidential information, and in no event less than a reasonable standard of care.
For the purposes of these Terms, "Confidential Information" includes all non-public information disclosed in any form, whether written, electronic, oral, visual, or digital, including but not limited to:
Confidential Information shall be used solely for the purpose of providing or receiving the agreed services. Neither party shall disclose, copy, distribute, publish, sell, license, or otherwise make Confidential Information available to any third party except where such disclosure is necessary for performing the services or is required by applicable law.
Digital Ora restricts access to Client Confidential Information to partners, employees, consultants, contractors, or service providers who require such access for the performance of their assigned responsibilities and who are themselves subject to appropriate confidentiality obligations.
The obligations of confidentiality shall not apply to information that:
Digital Ora implements commercially reasonable administrative, technical, and organizational measures to safeguard Confidential Information, including role-based access controls, encrypted credential storage where applicable, secure communication channels, multi-factor authentication on critical systems, and regular security practices appropriate to the nature of the information.
Where necessary to deliver the agreed services, Confidential Information may be processed using trusted third-party service providers such as cloud hosting companies, analytics providers, payment processors, communication platforms, software vendors, or infrastructure providers. Such processing shall be limited to what is reasonably necessary for providing the services.
Upon completion or termination of the engagement, Digital Ora may, upon the Client's written request and subject to applicable legal or regulatory retention obligations, return or securely delete Confidential Information that is no longer required for the performance of the services. Backup copies retained as part of routine disaster recovery processes may continue to exist until automatically overwritten in accordance with normal retention practices.
Neither party shall issue press releases, public announcements, testimonials, case studies, or marketing communications relating to the other party's confidential business activities without prior written consent, except where Digital Ora exercises its portfolio rights as expressly permitted under these Terms.
Both parties acknowledge that unauthorized disclosure or misuse of Confidential Information may cause irreparable harm that cannot be adequately compensated by monetary damages alone. Accordingly, the affected party shall be entitled to seek injunctive relief, specific performance, or any other equitable remedy available under applicable law, in addition to any other legal remedies.
The confidentiality obligations contained in this section shall survive the completion, suspension, expiration, or termination of the engagement for a period of five (5) years, or for such longer period as required by applicable law or any separate Non-Disclosure Agreement executed between the parties.
The Client agrees to use Digital Ora's website, products, services, software, applications, and professional expertise only for lawful purposes and in accordance with these Terms and all applicable laws and regulations. The Client shall not use, or permit others to use, Digital Ora's services in any manner that is illegal, fraudulent, abusive, harmful, or inconsistent with applicable platform policies.
Digital Ora reserves the right to refuse, suspend, or terminate any project or service if, in our reasonable opinion, the Client's activities violate applicable laws, third-party platform policies, ethical business practices, or these Terms and Conditions.
The Client agrees not to use our services for any of the following activities:
The Client acknowledges that many Digital Ora services rely on third-party platforms including Google, Meta, Microsoft, LinkedIn, YouTube, WhatsApp Business Platform, OpenAI, Cloudflare, hosting providers, payment gateways, and other service providers. The Client agrees to comply with all applicable platform policies, advertising guidelines, developer terms, and community standards issued by such providers.
Digital Ora shall not be responsible for account suspensions, policy violations, rejected advertisements, disabled accounts, reduced reach, ranking fluctuations, or any enforcement action taken by third-party platforms due to the Client's products, services, advertisements, content, or business practices.
The Client shall not attempt to gain unauthorized access to Digital Ora's systems, software, servers, websites, databases, applications, client portals, or confidential information. Any attempt to compromise the security or integrity of Digital Ora's systems may result in immediate termination of services and legal action.
Support services provided by Digital Ora are intended solely for matters relating to the agreed services. Excessive, abusive, threatening, offensive, or unreasonable support requests, repeated demands outside the agreed scope of work, or misuse of emergency support channels may result in limitations on support or termination of the engagement.
Digital Ora reserves the right to immediately suspend or terminate any service without prior notice where continued performance may expose Digital Ora, its partners, employees, contractors, other clients, or third-party service providers to legal, regulatory, financial, reputational, operational, or security risks.
Where required by applicable law, court order, regulatory authority, or law enforcement agency, Digital Ora may preserve, disclose, or report relevant information relating to suspected unlawful activities without prior notice to the Client, to the extent permitted by law.
The Client agrees to indemnify, defend, and hold harmless Digital Ora, its partners, employees, contractors, consultants, and affiliates from any claims, liabilities, damages, penalties, losses, costs, or expenses (including reasonable legal fees) arising from the Client's unlawful activities, misuse of Digital Ora's services, violation of these Terms, infringement of third-party rights, or breach of applicable laws or platform policies.
Digital Ora reserves all rights not expressly granted under these Terms and may modify, restrict, suspend, or discontinue access to any service where reasonably necessary to protect its business, clients, systems, reputation, or legal interests.
This section applies specifically to all Search Engine Optimization ("SEO") services provided by Digital Ora. SEO is a long-term digital marketing strategy designed to improve the visibility, technical health, and organic performance of a website within search engines. By engaging Digital Ora for SEO services, the Client acknowledges and agrees to the terms set out in this section.
Depending on the selected package or proposal, SEO services may include:
The exact deliverables shall be governed by the quotation, proposal, Statement of Work (SOW), or package accepted by the Client.
To perform SEO services effectively, the Client agrees to provide timely access, where applicable, to Google Search Console, Google Analytics, Google Tag Manager, website CMS, hosting account, FTP/SFTP, Cloudflare, Google Business Profile, and any other systems reasonably required for implementation.
Failure to provide the required access may delay or limit the services, and Digital Ora shall not be responsible for any resulting impact on timelines or performance.
Search engine algorithms are controlled entirely by third-party search engines, including Google, Bing, and others. Accordingly, Digital Ora does not guarantee any specific keyword rankings, first-page placement, traffic increase, lead generation, enquiries, sales, revenue, conversion rates, or business growth.
The Client acknowledges that SEO results depend upon numerous factors beyond Digital Ora's reasonable control, including competition, search engine algorithm updates, website quality, industry trends, user behaviour, domain authority, website history, content quality, technical limitations, and third-party actions.
Google and other search engines regularly update their algorithms. Such updates may positively or negatively affect website rankings without notice. Digital Ora shall not be liable for ranking fluctuations, indexing changes, traffic reductions, or visibility losses resulting from search engine algorithm updates or policy changes.
The Client agrees to:
SEO services may involve third-party platforms including Google Search Console, Google Analytics, Google Business Profile, Bing Webmaster Tools, Ahrefs, SEMrush, Moz, Screaming Frog, PageSpeed Insights, Cloudflare, and similar services. These platforms operate independently, and Digital Ora is not responsible for their availability, pricing, features, data accuracy, or policy changes.
Where content writing or link-building services are included, Digital Ora shall use commercially reasonable efforts and industry best practices. We do not purchase spam backlinks, participate in link schemes, keyword stuffing, cloaking, hidden text, automated link networks, or other techniques prohibited by Google's Search Essentials or Webmaster Guidelines.
SEO reports are provided at the frequency specified in the selected package or proposal. Reports are prepared using information available from third-party tools and search engine platforms. Minor variations between reporting tools may occur and shall not constitute an error or service deficiency.
Digital Ora reserves the right to suspend SEO services where the Client fails to make payments, refuses to provide required access, repeatedly ignores implementation recommendations, violates search engine policies, or requests activities that may result in search engine penalties.
Digital Ora shall not be liable for ranking losses, de-indexing, manual penalties, traffic fluctuations, reduced visibility, lost revenue, or business losses arising from search engine algorithm updates, hosting failures, website downtime, security incidents, third-party actions, competitor activities, or changes made by the Client or other service providers.
Digital Ora provides SEO services using commercially reasonable skill, professional expertise, ethical optimization practices, and industry-recognized standards. SEO is a continuous optimization process rather than a guaranteed outcome, and the Client acknowledges that sustainable results typically require ongoing effort and long-term investment.
This section applies specifically to all Google Ads Management services provided by Digital Ora. By engaging Digital Ora to create, manage, optimize, monitor, or consult on Google Ads campaigns, the Client agrees to the terms contained in this section in addition to these Terms and Conditions.
Depending on the selected package or proposal, Google Ads Management services may include:
The exact services provided shall be governed by the quotation, proposal, Statement of Work (SOW), or service agreement accepted by the Client.
The Google Ads account shall remain the property of the Client. Wherever possible, Digital Ora will manage campaigns through Google Manager Account (MCC) access instead of transferring account ownership. Upon completion or termination of the engagement, administrative access may be removed in accordance with the agreed terms.
Digital Ora's professional management fees are separate from the advertising budget payable to Google. Unless expressly stated in writing, Google advertising charges, taxes, payment processing fees, third-party software costs, premium tools, landing page expenses, creative production costs, and similar expenses are not included in our management fees.
The Client is solely responsible for funding the advertising account and ensuring that valid billing information remains available throughout the campaign.
Digital Ora does not guarantee any minimum number of clicks, impressions, leads, enquiries, conversions, sales, revenue, return on advertising spend (ROAS), cost per acquisition (CPA), return on investment (ROI), Quality Score improvements, or any specific business outcome.
Advertising performance depends upon numerous factors beyond our reasonable control, including competition, auction dynamics, product pricing, market demand, customer behaviour, landing page quality, advertising budget, seasonality, website performance, and Google's advertising systems.
Digital Ora shall use commercially reasonable efforts to monitor, optimize, and improve campaign performance throughout the engagement. Optimizations may include bid adjustments, keyword refinement, audience optimization, budget allocation, ad testing, conversion tracking improvements, and performance analysis based on available campaign data.
All campaigns must comply with Google Ads Policies, Google Merchant Center Policies, Google Advertising Standards, and any other applicable Google requirements. Digital Ora will not create or manage advertisements that violate Google's policies or applicable laws.
The Client remains solely responsible for the legality, accuracy, and compliance of its products, services, advertisements, claims, promotions, pricing, landing pages, and business practices.
Digital Ora shall not be responsible for account suspensions, ad disapprovals, policy violations, billing holds, restricted content decisions, account verification requests, payment failures, advertiser identity verification requirements, or enforcement actions taken by Google.
The Client agrees to provide timely access to Google Ads, Google Analytics, Google Tag Manager, Google Search Console, Google Business Profile, website CMS, hosting environment, conversion tracking tools, and other systems reasonably required for campaign implementation and optimization.
Performance reports shall be provided according to the selected package or proposal. Reports are generated using information available from Google Ads and related analytics platforms. Minor reporting differences between Google systems and third-party tools may occur and shall not constitute an error.
Digital Ora's management fee compensates the agency for campaign strategy, implementation, monitoring, optimization, reporting, consultation, and professional expertise. Unless otherwise agreed in writing, management fees are payable regardless of campaign performance or advertising spend.
Digital Ora shall not be liable for advertising losses, budget depletion, reduced campaign performance, account suspension, keyword competition, click fraud, invalid traffic, changes to Google's advertising platform, policy updates, billing interruptions, website downtime, or any indirect or consequential business losses arising from Google Ads campaigns.
Digital Ora provides Google Ads Management services using commercially reasonable skill, professional judgment, industry best practices, and continuous campaign optimization. While we strive to maximize advertising performance, all advertising outcomes remain subject to market conditions and Google's advertising ecosystem, which Digital Ora does not control.
This section applies specifically to all Meta Ads Management services provided by Digital Ora, including advertising services on Facebook, Instagram, Messenger, Audience Network, Threads (where available), and other Meta platforms. By engaging Digital Ora to create, manage, optimize, or consult on Meta advertising campaigns, the Client agrees to the terms contained in this section in addition to these Terms and Conditions.
Depending on the selected package or proposal, Meta Ads Management services may include:
The exact scope of services shall be governed by the quotation, proposal, Statement of Work (SOW), invoice, or service agreement accepted by the Client.
The Client shall remain the sole owner of all Meta Business Portfolio assets, Facebook Pages, Instagram accounts, advertising accounts, Pixels, Conversions API configurations, catalogs, audiences, and related business assets. Digital Ora shall access these assets only through Meta Business Partner permissions or other authorized access methods approved by the Client.
Digital Ora's professional management fees are separate from the advertising budget payable directly to Meta Platforms, Inc. Unless expressly stated otherwise in writing, Meta advertising costs, GST, payment gateway charges, premium software subscriptions, stock assets, influencer fees, creative production costs, and other third-party expenses are not included in our professional fees.
The Client is solely responsible for maintaining valid billing information and ensuring that sufficient advertising budget is available throughout the campaign period.
Digital Ora does not guarantee any specific number of impressions, reach, clicks, followers, leads, enquiries, conversions, purchases, sales, return on ad spend (ROAS), return on investment (ROI), engagement, cost per lead (CPL), cost per acquisition (CPA), or any other advertising outcome.
Campaign performance depends upon factors beyond Digital Ora's reasonable control, including Meta's advertising auction, competition, audience behaviour, budget, creative quality, seasonality, landing page quality, product pricing, account history, platform algorithms, and market conditions.
The Client is responsible for reviewing and approving all advertisements, creatives, images, videos, offers, promotional messages, landing pages, pricing, and advertising claims before publication unless otherwise agreed in writing. Digital Ora shall not be responsible for inaccurate information supplied by the Client.
All advertisements must comply with Meta Advertising Standards, Community Standards, Commerce Policies, Business Tools Terms, and all other applicable Meta policies. Digital Ora reserves the right to refuse or discontinue advertisements that violate Meta policies, applicable laws, or ethical advertising practices.
Digital Ora shall not be responsible for advertisement rejection, account restrictions, disabled advertising accounts, Business Portfolio suspension, identity verification requests, Page restrictions, Pixel limitations, payment verification, policy enforcement, reduced delivery, or any action taken by Meta Platforms, Inc.
The Client agrees to provide timely access to Meta Business Portfolio, Facebook Pages, Instagram accounts, Meta Ads Manager, Meta Pixel, Conversions API, website CMS, analytics platforms, CRM systems, and any other technical resources reasonably necessary for campaign management and optimization.
Digital Ora shall use commercially reasonable efforts to monitor and optimize campaign performance during the engagement. Optimization activities may include audience refinement, bid adjustments, placement optimization, budget allocation, creative testing, conversion tracking improvements, and performance analysis based on available campaign data.
Campaign reports shall be provided according to the selected package or proposal. Reports are generated using information available from Meta Ads Manager and related analytics platforms. Reporting figures may vary between Meta systems, analytics platforms, CRM software, and third-party reporting tools due to attribution windows, reporting methodologies, or platform limitations.
Digital Ora's management fee covers campaign planning, audience research, campaign setup, monitoring, optimization, reporting, strategic consultation, and professional management services. Unless otherwise agreed in writing, management fees remain payable regardless of advertising performance or advertising spend.
Digital Ora shall not be liable for campaign underperformance, reduced reach, account suspension, advertising policy enforcement, audience size changes, campaign interruptions, Meta platform outages, advertising cost increases, tracking limitations, Pixel issues, conversion attribution differences, or any indirect, incidental, consequential, or business losses arising from the use of Meta advertising services.
Digital Ora provides Meta Ads Management services using commercially reasonable skill, professional expertise, industry best practices, and ongoing optimization. While every effort is made to improve campaign performance, advertising outcomes cannot be guaranteed because they depend upon Meta's advertising systems, user behaviour, competition, and numerous external factors beyond Digital Ora's control.
This section applies specifically to all Social Media Management services provided by Digital Ora. By engaging Digital Ora to manage your social media presence, you agree to the terms contained in this section in addition to these Terms and Conditions.
Depending on the selected package or proposal, Social Media Management services may include:
The exact services shall be governed by the quotation, proposal, Statement of Work (SOW), invoice, or service agreement accepted by the Client.
Digital Ora may provide management services for platforms including Facebook, Instagram, LinkedIn, X (formerly Twitter), YouTube, Pinterest, Threads, Google Business Profile, and other social media platforms agreed upon in writing.
All social media accounts, business pages, followers, audiences, posts, uploaded content, messages, insights, advertising assets, and associated data remain the exclusive property of the Client. Digital Ora shall access such accounts only through authorized administrator roles, partner access, or other approved methods wherever possible.
Digital Ora will prepare social media content based on information, branding guidelines, products, services, and objectives provided by the Client. Unless otherwise agreed, all content shall require Client approval before publication. The Client is responsible for verifying the accuracy of all information, pricing, promotional offers, legal disclaimers, and advertising claims before publication.
The Client agrees to provide:
Delays in approvals or failure to provide required materials may affect posting schedules and campaign performance.
Where community management is included, Digital Ora may respond to comments, reviews, direct messages, and customer enquiries using information and response guidelines approved by the Client. Digital Ora reserves the right to ignore, hide, report, or remove spam, abusive, offensive, fraudulent, or unlawful comments where permitted by the relevant platform.
Digital Ora shall not provide legal, financial, medical, tax, investment, or other regulated advice on behalf of the Client unless expressly authorized and supported by qualified professionals.
Digital Ora does not guarantee any specific number of followers, likes, views, impressions, reach, engagement, enquiries, leads, conversions, subscribers, revenue, or business growth. Social media performance depends upon numerous factors including platform algorithms, audience behaviour, content quality, competition, seasonality, advertising budget, and market conditions.
The Client agrees that all social media activities shall comply with the Community Standards, Terms of Service, Advertising Policies, and other applicable rules of each social media platform. Digital Ora reserves the right to refuse publishing content that violates platform policies, intellectual property rights, applicable laws, or ethical business practices.
The Client warrants that all logos, images, videos, music, graphics, trademarks, testimonials, and other materials supplied for publication are owned by the Client or are used under valid licence or permission. The Client shall indemnify Digital Ora against any copyright, trademark, privacy, or intellectual property claims arising from such materials.
Performance reports shall be provided according to the selected package or proposal. Analytics data is generated by third-party platforms and may vary due to reporting methodologies, attribution models, platform updates, or technical limitations. Such variations shall not constitute a service deficiency.
Digital Ora reserves the right to decline publication of content that is unlawful, misleading, defamatory, discriminatory, infringing, offensive, or otherwise inconsistent with applicable laws or platform policies. We may also suspend services where continued publication could expose Digital Ora or the Client to legal or reputational risk.
Digital Ora shall not be liable for reductions in followers, engagement, reach, account restrictions, account suspension, platform outages, content removal, policy enforcement actions, algorithm updates, loss of business opportunities, or any indirect, incidental, or consequential damages arising from the use of social media platforms or the performance of social media campaigns.
Digital Ora provides Social Media Management services using commercially reasonable skill, professional expertise, creative judgment, and industry best practices. While we continuously optimize content strategies and audience engagement, the Client acknowledges that social media success cannot be guaranteed due to factors beyond Digital Ora's reasonable control.
This section applies specifically to all AI Automation, Artificial Intelligence solutions, WhatsApp Business API, chatbot development, workflow automation, CRM automation, and related automation services provided by Digital Ora. By engaging Digital Ora for these services, the Client agrees to the terms contained in this section in addition to these Terms and Conditions.
Depending on the selected package or proposal, Digital Ora may provide one or more of the following services:
The exact scope of services shall be governed by the quotation, proposal, Statement of Work (SOW), invoice, or service agreement accepted by the Client.
All customer data, conversations, CRM records, contact lists, WhatsApp Business Accounts, business phone numbers, automation workflows, business knowledge, uploaded documents, and related business assets remain the sole property of the Client. Digital Ora acts only as a technical implementation and service provider.
These services may rely upon third-party providers including Meta WhatsApp Business Platform, OpenAI, Google Gemini, Microsoft, Twilio, Razorpay, CRM providers, cloud hosting providers, APIs, and other technology partners. Digital Ora does not own or control these services and shall not be responsible for outages, pricing changes, feature removals, API limitations, platform suspensions, or policy updates introduced by such providers.
Digital Ora's professional fees do not include WhatsApp conversation charges, Meta platform fees, API usage charges, AI model usage costs, cloud hosting charges, SMS costs, email delivery charges, software subscriptions, premium integrations, CRM licence fees, or other third-party costs unless expressly stated in writing.
The Client agrees to provide all information, documents, FAQs, workflows, business rules, branding materials, API credentials, software access, testing support, and approvals reasonably required for implementation. The Client is responsible for verifying the accuracy of all chatbot responses, automated workflows, pricing, business information, legal notices, and customer communications before deployment.
Digital Ora does not guarantee any minimum number of leads, enquiries, sales, conversions, customer satisfaction scores, response times, operational savings, business growth, or return on investment arising from AI or automation services. Performance depends upon customer behaviour, data quality, workflow design, platform capabilities, business processes, and other factors beyond Digital Ora's reasonable control.
The Client acknowledges that AI-generated responses may occasionally contain inaccuracies, incomplete information, unexpected outputs, or responses requiring human review. Digital Ora recommends that the Client periodically monitor chatbot conversations and maintain appropriate human oversight for business-critical, legal, financial, medical, or other regulated communications.
All WhatsApp Business services shall comply with Meta's WhatsApp Business Terms, Commerce Policy, Business Messaging Policy, applicable telecommunications regulations, TRAI guidelines, anti-spam requirements, and all applicable laws. The Client is solely responsible for obtaining all legally required customer consents before sending promotional or automated messages.
After deployment, Digital Ora may provide maintenance, monitoring, updates, bug fixes, workflow improvements, or technical support where included in the selected package or separately agreed in writing. Requests for new features, integrations, workflow redesign, or additional functionality may constitute a separate project and may incur additional charges.
Digital Ora reserves the right to refuse implementation of any automation, chatbot, campaign, workflow, or AI solution that violates applicable laws, platform policies, intellectual property rights, privacy regulations, ethical standards, or accepted industry practices.
Digital Ora shall not be liable for AI-generated errors, incorrect chatbot responses, missed customer enquiries, API failures, service interruptions, platform outages, message delivery failures, customer misuse, business losses, lost revenue, data synchronization issues, or any indirect, incidental, special, or consequential damages arising from the use of AI automation or chatbot services.
Digital Ora provides AI Automation and WhatsApp Chatbot services using commercially reasonable skill, professional expertise, industry best practices, and available technologies. As artificial intelligence technologies continue to evolve rapidly, certain features, models, APIs, pricing, capabilities, and platform policies may change without notice. Digital Ora will make reasonable efforts to maintain and optimize the implemented solution but cannot guarantee uninterrupted operation or specific business outcomes.
This section applies specifically to all Google Business Profile ("GBP") Management services provided by Digital Ora. By engaging Digital Ora to create, verify, optimize, manage, monitor, or maintain your Google Business Profile, you agree to the terms contained in this section in addition to these Terms and Conditions.
Depending on the selected package or proposal, our Google Business Profile Management services may include:
The exact scope of services shall be governed by the quotation, proposal, Statement of Work (SOW), invoice, or service agreement accepted by the Client.
The Google Business Profile shall remain the sole property of the Client. Digital Ora will request access through Google's Business Profile Manager using Manager or other appropriate user permissions. Wherever possible, ownership of the Business Profile shall remain with the Client at all times.
The Client agrees to provide accurate and up-to-date business information including business name, address, phone number, website, operating hours, service areas, products, services, photographs, branding assets, business licences where applicable, and any other information reasonably required to optimize the Business Profile.
The Client is solely responsible for ensuring that all information published on the Business Profile is accurate, lawful, and current.
Google controls the verification process for Business Profiles. Digital Ora may assist with verification procedures; however, we cannot guarantee successful verification, verification timelines, reinstatement of suspended profiles, or Google's approval of any verification request.
Where review management is included, Digital Ora may prepare and publish responses to customer reviews based upon the Client's approved communication style and business policies.
Digital Ora shall never purchase fake reviews, publish fabricated reviews, offer incentives in violation of Google's policies, remove genuine customer reviews, or engage in any practice that violates Google's Business Profile guidelines.
Digital Ora does not guarantee Google Maps rankings, Local Pack rankings, visibility, calls, direction requests, website visits, enquiries, reviews, customer leads, sales, or any other business outcome. Local search performance depends upon numerous factors beyond our reasonable control, including Google's algorithms, competition, customer proximity, search relevance, business reputation, review quality, and market conditions.
All Business Profile activities shall comply with Google's Business Profile Guidelines, Search policies, Maps policies, review policies, and all applicable platform requirements. Digital Ora reserves the right to refuse any request that violates Google's policies or applicable laws.
Google Business Profile is operated entirely by Google. Digital Ora does not control Google's systems, algorithms, review filtering processes, profile suspensions, verification methods, or policy changes. We shall not be responsible for service interruptions, profile suspensions, algorithm changes, listing removals, verification failures, or any action taken by Google.
Performance reports shall be provided according to the selected package or proposal and may include available insights such as searches, profile views, calls, direction requests, website visits, messages, and customer interactions. Such data is generated by Google and may change due to updates in Google's reporting methodology.
Digital Ora reserves the right to suspend or discontinue GBP management services if the Client provides misleading business information, requests activities prohibited by Google, violates applicable laws, fails to make agreed payments, or otherwise breaches these Terms and Conditions.
Digital Ora shall not be liable for profile suspension, verification delays, ranking fluctuations, review removal, review filtering, reduced visibility, algorithm updates, listing removal, loss of customer enquiries, business interruption, or any indirect, incidental, special, or consequential damages arising from Google's operation of the Google Business Profile platform.
Digital Ora provides Google Business Profile Management services using commercially reasonable skill, industry best practices, and Google's published guidelines. While we continuously optimize your Business Profile to improve local visibility and customer engagement, no specific ranking, visibility, customer enquiry, or business outcome can be guaranteed.
This section applies specifically to all Influencer Marketing services provided by Digital Ora. By engaging Digital Ora to identify, negotiate with, manage, coordinate, or execute influencer marketing campaigns, the Client agrees to the terms contained in this section in addition to these Terms and Conditions.
Depending on the selected package or proposal, Influencer Marketing services may include:
The exact scope of services shall be governed by the quotation, proposal, Statement of Work (SOW), invoice, or service agreement accepted by the Client.
Influencers, creators, bloggers, celebrities, and content creators engaged during a campaign are independent third parties and are not employees, partners, agents, or representatives of Digital Ora. Digital Ora acts solely as a marketing agency and campaign coordinator unless otherwise agreed in writing.
Digital Ora shall use commercially reasonable efforts to recommend influencers whose audience, engagement, niche, and content style are considered suitable for the Client's campaign objectives. However, the final approval of influencers shall remain with the Client unless full campaign management authority has been expressly granted in writing.
Campaign deliverables may include social media posts, reels, stories, videos, YouTube content, live sessions, product reviews, event appearances, giveaways, affiliate campaigns, or other promotional activities as specified in the campaign agreement.
Any changes requested after influencer confirmation may result in revised timelines, additional costs, or renegotiation with the influencer.
Unless otherwise agreed in writing, all influencer fees, travel expenses, accommodation, courier charges, product costs, production expenses, taxes, platform fees, and other campaign-related expenses shall be borne by the Client.
Where Digital Ora makes payments to influencers on behalf of the Client, Digital Ora may charge an agency coordination fee of 20% of the influencer's agreed professional fee unless a different percentage has been agreed in writing. This agency fee covers influencer sourcing, negotiations, campaign coordination, communication, payment management, quality control, and campaign administration.
Digital Ora does not guarantee any specific number of views, followers, subscribers, impressions, engagement, reach, website traffic, enquiries, sales, conversions, revenue, return on investment (ROI), or other marketing outcomes. Campaign performance depends upon numerous factors beyond Digital Ora's reasonable control, including audience behaviour, influencer performance, platform algorithms, market conditions, competition, content quality, and consumer preferences.
Where campaign approval is required, the Client shall review and approve campaign briefs, content concepts, scripts, captions, hashtags, promotional claims, and other campaign materials before publication. Digital Ora shall not be responsible for inaccurate information supplied by the Client.
All influencer campaigns shall comply with the policies of the applicable social media platforms, including Instagram, Facebook, YouTube, LinkedIn, X (formerly Twitter), Snapchat, Threads, and any other platform used for the campaign. Campaigns shall also comply with the Advertising Standards Council of India (ASCI) Influencer Advertising Guidelines, applicable consumer protection laws, intellectual property laws, and disclosure requirements.
Digital Ora shall not be responsible if an influencer cancels, postpones, delays, refuses to publish content, violates campaign instructions, or fails to fulfil agreed deliverables. In such cases, Digital Ora will use commercially reasonable efforts to negotiate a resolution or recommend an alternative influencer, but cannot guarantee replacement or recovery of payments already made to third parties.
Ownership and usage rights relating to influencer-created content shall be governed by the agreement between the Client and the influencer. Unless otherwise agreed in writing, Digital Ora does not acquire ownership of influencer-created content and cannot grant rights beyond those obtained from the influencer.
Campaign reports may include available metrics such as reach, impressions, engagement, clicks, views, audience demographics, conversions, and other campaign statistics provided by influencers or platform analytics. Digital Ora cannot guarantee the completeness or accuracy of third-party analytics.
Digital Ora shall not be liable for influencer misconduct, inaccurate audience data, fake followers, changes in platform algorithms, content removal, account suspension, campaign underperformance, reputational issues caused by influencers, or any indirect, incidental, consequential, or business losses arising from influencer marketing campaigns.
Digital Ora shall provide Influencer Marketing services using commercially reasonable skill, professional expertise, ethical marketing practices, and industry standards. While we work diligently to identify suitable creators and manage campaigns effectively, all campaign outcomes remain subject to factors beyond Digital Ora's reasonable control.
This section applies specifically to all Website Design, Website Development, Web Application Development, E-commerce Development, Landing Page Development, Portal Development, UI/UX Design, and related web development services provided by Digital Ora. By engaging Digital Ora for these services, the Client agrees to the terms contained in this section in addition to these Terms and Conditions.
Depending on the selected package or proposal, Digital Ora may provide one or more of the following services:
The exact scope of work shall be governed by the quotation, proposal, Statement of Work (SOW), invoice, or service agreement accepted by the Client.
The Client shall provide all information, branding materials, logos, images, videos, written content, product information, business details, legal pages, login credentials, technical requirements, and other materials necessary for the successful completion of the project. Delays in providing required materials may extend the project timeline.
Any delivery timeline provided by Digital Ora is an estimated timeline based on timely cooperation from the Client. Project timelines may change due to delayed approvals, change requests, technical complexities, third-party dependencies, hosting issues, force majeure events, or other circumstances beyond Digital Ora's reasonable control.
The number of revisions included shall be as specified in the selected package or proposal. Requests for additional revisions, redesigns, structural changes, feature additions, or modifications outside the agreed scope may be treated as additional work and may be billed separately.
Website projects may require third-party products or services including domain registration, web hosting, SSL certificates, payment gateways, APIs, plugins, premium themes, fonts, stock images, software licences, cloud services, email services, and other integrations. Unless expressly included in the quotation, these costs shall be borne by the Client.
Upon full payment of all outstanding invoices, ownership of the final website developed specifically for the Client shall transfer to the Client, except for third-party software, premium licences, open-source software, reusable frameworks, proprietary tools, libraries, templates, and internal development assets owned by Digital Ora or their respective licensors.
The Client acknowledges that the website may include open-source software governed by their respective licence agreements. Such software remains subject to the applicable open-source licences and is not transferred exclusively to the Client.
Digital Ora shall conduct reasonable testing before project delivery. The Client shall review the delivered website within the agreed acceptance period and notify Digital Ora of any reproducible defects. If no objections are received within the agreed review period, the project shall be deemed accepted.
Digital Ora develops websites for compatibility with current versions of major web browsers. Minor differences in appearance or functionality may occur across browsers, operating systems, mobile devices, screen resolutions, or future browser updates.
The Client warrants that all content, trademarks, logos, photographs, videos, documents, software, and other materials supplied for inclusion on the website are lawfully owned or licensed. The Client agrees to indemnify Digital Ora against any claims arising from infringement of intellectual property rights or unlawful content.
Unless otherwise included in the agreed package, website maintenance, software updates, content updates, bug fixes, backups, security monitoring, performance optimization, technical support, hosting management, and future enhancements are not included after project completion and may require a separate maintenance agreement.
Digital Ora does not guarantee search engine rankings, website traffic, enquiries, sales, conversions, revenue, customer growth, or any specific business outcome resulting from the developed website. Business performance depends upon numerous factors beyond the scope of website development services.
Digital Ora shall not be liable for hosting failures, domain issues, cyber-attacks, malware, third-party software vulnerabilities, API failures, browser updates, search engine changes, data loss caused by third parties, unauthorized modifications by others, or any indirect, consequential, incidental, or special damages arising after project delivery.
Digital Ora shall perform Website Design and Development services using commercially reasonable skill, professional expertise, accepted development standards, and industry best practices. While we strive to deliver secure, functional, responsive, and high-quality websites, no software system can be guaranteed to be completely error-free or uninterrupted.
Digital Ora provides Website Maintenance and Annual Maintenance Contract (AMC) services to ensure that your website remains secure, functional, updated, and optimized after deployment. Our maintenance services are designed to protect your website against technical issues, security vulnerabilities, software incompatibilities, and performance degradation while helping ensure continuous business operations. Depending on your selected AMC plan, we may provide regular updates, security monitoring, backups, bug fixes, content updates, technical support, performance optimization, and preventive maintenance.
To deliver these services, Digital Ora may require authorized access to your website, Content Management System (CMS), hosting account, domain management panel, databases, FTP/SFTP accounts, cloud services, CDN, email services, SSL certificates, third-party integrations, and other technical resources necessary for maintaining your website. Such access is requested only with your authorization and is used exclusively for providing the agreed maintenance services.
Depending on your AMC plan and website technology, we may receive authorized access to one or more of the following:
Access is limited to the permissions reasonably necessary to perform the maintenance services agreed upon with the client.
During the course of maintaining your website, Digital Ora may process technical and business-related information including:
Where your website stores customer information, Digital Ora acts only as a technical service provider. We do not determine the purpose or means of processing such customer data and access it only when reasonably necessary to diagnose, maintain, secure, or restore your website.
Your information is processed solely for legitimate website maintenance purposes, including:
Your information is never processed for unrelated commercial purposes or sold to any third party.
As part of our AMC services, Digital Ora may create scheduled backups of your website files and databases depending on your maintenance plan. Backups are maintained solely for disaster recovery, restoration, and business continuity purposes. Backup retention periods may vary according to your selected plan, and clients are encouraged to maintain independent backups of critical business information.
We implement commercially reasonable measures to monitor website health and security, including vulnerability assessments, malware detection, firewall configuration (where applicable), software patch management, login monitoring, and suspicious activity reviews. While we strive to reduce security risks, no website or online service can be guaranteed to be completely secure against all cyber threats.
Where your AMC plan includes content updates, Digital Ora will update website text, images, documents, products, pricing, blogs, or other materials provided or approved by you. We are not responsible for verifying the legal accuracy, ownership, or intellectual property rights of content supplied by the client.
All website credentials, source code, databases, business information, customer information, reports, backups, technical documentation, and related project materials are treated as confidential. Access is restricted to authorized Digital Ora partners, employees, or contractors who require such access to deliver the agreed maintenance services.
Website maintenance may involve third-party service providers including hosting companies, cloud infrastructure providers, CDN services, payment gateways, email providers, domain registrars, security vendors, and software developers. These providers operate under their own privacy policies and terms of service. Digital Ora is not responsible for their independent processing of data.
Digital Ora uses commercially reasonable efforts to maintain your website; however, uninterrupted availability cannot be guaranteed. Temporary downtime may occur due to server maintenance, hosting provider outages, internet disruptions, cyberattacks, software incompatibilities, force majeure events, or circumstances beyond our reasonable control.
Clients are responsible for providing timely access, maintaining valid software licenses where required, renewing hosting, domain names, SSL certificates, and third-party subscriptions unless specifically included within the AMC agreement. Clients should promptly notify Digital Ora of any suspected technical issue or security incident affecting their website.
All website content, source code (unless licensed separately), databases, business information, customer records, domain names, hosting accounts, trademarks, and digital assets remain the property of the client or their respective owners. Digital Ora receives only the permissions necessary to provide maintenance services and does not claim ownership of your website or business data.
Upon completion or termination of the AMC engagement, Digital Ora will remove its administrative access to your website, hosting environment, databases, cloud services, and associated systems upon request or within a reasonable period. Temporary credentials, backups, and working files retained by us will be securely deleted unless retention is required by law or necessary to resolve an ongoing contractual matter.
Digital Ora performs Website Maintenance and AMC services in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and industry-recognized security and website management practices. Clients remain responsible for ensuring that the content, products, services, and data hosted on their websites comply with applicable laws and third-party platform requirements.
Digital Ora provides Free Website Audit services to help businesses understand the current performance, security, technical health, search engine visibility, user experience, and overall effectiveness of their websites. A free audit is provided for informational and business evaluation purposes only and does not create any contractual obligation between Digital Ora and the recipient.
To prepare a website audit, Digital Ora may review publicly available information relating to your website and, where authorized by you, may access certain business tools or platforms required to generate a more detailed analysis. We access only the information reasonably necessary to prepare the requested audit and use such information solely for evaluating your website and preparing recommendations.
Depending on the scope of the audit and the permissions you provide, we may access one or more of the following:
Any access provided is used exclusively for preparing your website audit and recommendations.
During the audit process, Digital Ora may process technical and business-related information including:
The information reviewed during the audit is processed solely for legitimate business purposes, including:
Your information is not used for unrelated commercial purposes and is never sold or rented to third parties.
Any confidential business information, analytics data, website credentials, reports, audit findings, technical documentation, or account information shared with Digital Ora during the audit process is treated as confidential and is accessible only to authorized personnel responsible for preparing your audit.
The audit report prepared by Digital Ora is intended solely for your internal business evaluation and decision-making. Recommendations are based on the information available at the time of the audit and should not be considered legal, financial, cybersecurity, or regulatory advice.
Requesting or receiving a Free Website Audit does not obligate you to purchase any services from Digital Ora. Likewise, Digital Ora reserves the right to decline or discontinue a free audit request where sufficient information is not available, where misuse is suspected, or where the request falls outside the intended purpose of the service.
While we use commercially reasonable efforts and industry-recognized tools to prepare audit reports, Digital Ora does not guarantee that every issue affecting your website will be identified. Website performance, rankings, security, and business outcomes depend upon numerous technical, operational, and third-party factors beyond the scope of a preliminary audit.
Digital Ora may utilize reputable third-party SEO, analytics, security, accessibility, website performance, and diagnostic tools to prepare your audit. These services operate under their own privacy policies and terms of service. Digital Ora is not responsible for the independent data processing practices of such providers.
Where you do not engage Digital Ora after receiving the audit, any temporary credentials or confidential access provided solely for preparing the audit will be removed within a reasonable period. Working files and temporary copies may also be securely deleted unless retention is required by law or necessary for resolving an ongoing enquiry.
Digital Ora performs website audits in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and accepted industry standards. Audit findings are provided in good faith to assist businesses in understanding their website's current condition and identifying potential opportunities for improvement.